Refund policy

At IBC Container Supplies (a trading name of Express Matting Services Ltd), we want you to be completely satisfied with your purchase. This policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Your statutory rights are not affected.

Key Information:

  • 14-day right of return from the day you receive your item, plus a further 14 days to send it back.
  • Refunds are processed within 5 business days of us receiving the return.
  • No restocking fee.

14-Day Right to Cancel (Cooling-Off Period)

If you are a consumer, you have the right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receive your goods. To exercise this right, contact us at sales@ibccontainersupplies.co.uk or call +44 1282 270214 within this period. You then have a further 14 days from notifying us to return the goods.

Return Conditions

To help us process your return quickly, items should be unused and in the condition you received them, with your order number or proof of purchase included. You are entitled to inspect the goods as you would in person before buying; if the value of the goods is reduced by handling beyond what is necessary to establish their nature, characteristics and functioning, we may deduct an amount reflecting that reduction from your refund.

How to Initiate a Return

  1. Contact customer service at sales@ibccontainersupplies.co.uk — we will provide a return form and confirm the correct return address for your order.
  2. Please do not return items without contacting us first, so we can issue a return authorisation.

Return Address:
Company Name: Express Matting Services Ltd
Unit 1B, Summit Works, Manchester Road
Burnley, Lancashire, BB11 5HG, United Kingdom

Note: IBC Container Supplies is a trading name of Express Matting Services Ltd.

Return Costs

If you change your mind, you are responsible for the cost of returning the goods — given the size and weight of IBC containers, contact us first so we can advise on the most economical collection or return option. If the item is faulty, damaged, or not what you ordered, we will cover the return costs.

Damaged, Faulty or Incorrect Items

Please inspect your order on delivery. If an item arrives damaged, faulty, or incorrect, contact us as soon as possible at sales@ibccontainersupplies.co.uk — clear photos of the item and packaging with your order number help us resolve the issue quickly and raise claims with the carrier. We will arrange a replacement or a full refund, including delivery costs, in accordance with the Consumer Rights Act 2015. Your statutory rights are not limited by any deadline for reporting an issue.

Cancellations Before Dispatch

You may cancel your order free of charge at any time before it is dispatched — contact us as soon as possible and we will issue a full refund.

Refund Processing

When we receive and inspect a return, we will notify you by email. Approved refunds are issued to your original payment method within 5 business days of us receiving the goods back (and in any case within 14 days as required by law). If your refund appears delayed, check with your bank or payment provider first; if they are not the issue, contact us at sales@ibccontainersupplies.co.uk.

For any further enquiries:
📧 Email: sales@ibccontainersupplies.co.uk
📞 Phone: +44 1282 270214